Refund Policy

Effective from: August 4, 2026

We understand that plans can change, and we aim to be as flexible as possible with our cancellation policy. However, to manage park capacity and provide the best experience for all our guests, we have established the following cancellation policy:

Cancellation Notice:
Guests must notify Gumbalimba Park of their intention to cancel their booking via email or telephone.

Refund Policy:
More than 7 Days Notice: Guests who cancel more than 7 days before their scheduled visit will receive a 50% refund of the total booking cost.
7 Days or Less Notice: No refund will be provided to guests who cancel 7 days or less before their scheduled visit.

No Partial Refunds:
All tickets and packages are sold and priced as a single product. Combo packages, such as park admission with the zipline canopy tour or a guided golf cart tour, are booked as one product, not as separate activities you can select from on the day.
Once your visit has begun, no refund, credit, or discount will be issued for any activity, attraction, or portion of your booking you choose not to complete. For example, if you book a park admission and zipline combo and only visit the park, you are not entitled to a refund of any part of the price for the zipline portion.
This applies whenever you decline an activity, leave the park early, or ask to skip a portion for any personal reason. That includes a change of mind, fatigue, fear of heights, time constraints, or your cruise ship schedule.
Combo packages are sold at a package rate. The activities inside a package are not priced at their standalone rates, so no individual activity within a package carries a separate refundable value.
Substitutions are not permitted. An unused portion of your booking cannot be exchanged for a different activity, a future visit, a credit, or merchandise.
If Gumbalimba Park closes or shortens any part of your visit because of weather, equipment, or safety, the Cancellations by Gumbalimba Park section below applies instead.

Extenuating Circumstances:
Gumbalimba Park understands that extraordinary situations, such as serious illness or family emergencies, can lead to unavoidable cancellations. In such cases, guests are encouraged to contact us as soon as possible to discuss the possibility of special considerations. These will be reviewed on a case-by-case basis.

Cancellations by Gumbalimba Park:
In the rare event that Gumbalimba Park must close or cancel an activity due to weather conditions, safety concerns, or any other unforeseen circumstances, guests will be offered the choice of rescheduling their visit (subject to availability) or receiving a full refund. If we are unable to deliver one activity within a combo package for these reasons, we will offer a reasonable alternative activity, a reschedule of that activity subject to availability, or a partial refund covering that activity at our discretion.

No-Show Policy:
Guests who fail to arrive for their scheduled visit without prior notification of cancellation will not be eligible for a refund. This also applies to any activity within a combo package. If you do not present yourself at the start of a scheduled activity, such as your zipline time slot, that activity is treated as a no-show and is not refundable.

Bookings Made Through Third Parties:
If you booked through a third-party platform such as Viator or a cruise line, that platform’s cancellation and refund policy applies. Please contact the platform directly to cancel or request a refund.

Processing of Refunds:
Refunds will be processed to the original payment method used at the time of booking. Please allow up to 14 business days for the refund to appear in your account.

Acceptance of This Policy:
By booking with Gumbalimba Park, you confirm that you have read, understood, and accepted this policy, including the No Partial Refunds section above. Guests confirm their acceptance again at check-in when signing the park waiver.

For any questions or to notify us of a cancellation, please contact us.